Managing Customers and Quality Essay Example | Topics and Well Written Essays - 2500 words

Managing Customers and Quality - Essay ExampleServices entangle scientific and specialty consulting as well as all aspects of engineering, construction, operations and maintenance.To maintain its success in animate markets and to enter new markets, JE ask to re-evaluate its original marketing mix. This report will discuss the current short letter in this regard and redefine JEs objectives due to changes in clients needs and expectations. To achieve this, the external and interior environment of the company is examined for potential influences that could lead to changes within the organization that will result in guest expectations being fulfilled. The services provided by JE and its positioning in the present market is also looked at. The resulting strengths and weaknesses in profit to the opportunities and menaces will be identified to ultimately provide strategies to compete globally and take advantage of existing opportunities. These objectives are SMART as per table 1.A s a broad-based technical professional consulting firm, JE offer a complete range of services to help our clients maintain a competitive edge in their respective(prenominal) markets. From feasibility studies to operations and maintenance (O&M), we customize our services to meet clients business and project goals. Our global interlocking of technical experts work under a boundary less, seamless philosophy so that clients receive the best, approximately economical project or program solution, worldwide. JE offer its services worldwide therefore more attached to be affected by external influences. It works in different social set-ups and so it needs to understand different culture and society. Technological innovations and its inclusion in services of JE play a genuinely essential role in providing best of services. Services provided by JE have to be economically prudent. economical conditions of different countries in which JE operating as well as countries economic policies play a crucial role in JE success. Presently environmental factors are the major cause for concern in all(prenominal) country and most for every project to be started. So JE policies and its commitment for health, safety and environment go forward it in front of others. Finally the political situation and political decision-making plays an important role in almost every part of the world and it affects JES policies also. Working in global set-up JE has to deal with different political situation and ability to deal such situations decides the growth of the validation. Basically external and internal environment and influences for any organisation could be appropriately discussed with the help of Porters Model (Johnson and Scholes, 2006).Michael Porters Five Forces Model, which is described belowPorter explains that there are five forces that determine industry attractiveness and long-run industry profitability. These five competitive forces are - The threat of entry of new